Terms & Conditions.

Effective 3 November 2026

These terms govern use of the Footwearkart app and website, operated by Zeyphra Technologies Private Limited (“Footwearkart”, “we”, “us” or “Company”). By creating an account, placing an order or using the platform, you agree to these terms.

1. Accounts and business use

Provide accurate account, business and delivery information and keep account credentials secure. Footwearkart is designed primarily for footwear retailers and wholesale buyers. You are responsible for checking product details, size assortment, quantity, price and delivery address before confirming an order.

2. Products, prices and orders

Product listings, images, stock, sizes, brands, prices, offers and availability may change. The final product price, applicable taxes, shipping charges and other compulsory charges will be displayed before order confirmation. Orders are subject to stock availability, serviceability, payment verification and acceptance by the relevant seller/fulfilment entity. If an order cannot be fulfilled, we will notify you and process any eligible refund.

3. Payment methods

Payment methods offered at checkout may include UPI, debit cards, credit cards, net banking, supported wallets and Cash on Delivery (COD). The options actually available for a particular order will be shown at checkout. Online payments are processed through payment service providers. Never share your UPI PIN, OTP, card PIN or banking password with anyone, including our support team.

4. Cash on Delivery (COD)

• COD is available only for eligible orders with a total order value not exceeding ₹50,000, subject to serviceability and order verification.
• To confirm a COD order, the customer must pay 10% of the total order value in advance through UPI.
• The remaining 90% is payable at the time of delivery, in the payment mode supported by the delivery partner.
• The 10% UPI advance will be adjusted against the total order amount; it is not an additional charge.
• A COD order is not confirmed until the required advance is successfully received and verified.

5. Full advance payment and promotional gifts

Customers who pay the full order amount in advance may be eligible for special offers, festive promotions or gifts announced by Footwearkart. Such offers are subject to the specific campaign terms, qualifying order value, stock and gift availability. Gifts are not guaranteed unless explicitly confirmed with the order. Offers may not be combined unless stated.

6. Returns, exchanges and processing charges

Voluntary returns and exchanges are accepted only for complete size sets, not individual size pieces, and must be requested within 7 days of delivery. For an approved voluntary return, a 5% return processing charge calculated on the returned product value applies. Original shipping/delivery charges are non-refundable for voluntary or change-of-mind returns. These commercial conditions do not apply where a return, replacement or refund is required for defective, damaged, incorrect, deficient or materially misdescribed goods, or under applicable law. See the Returns & Refunds Policy for the full process.

7. Shipping and delivery

Shipping charges and delivery estimates are displayed before order confirmation. Delivery timelines may vary by location, stock and operational conditions. The 24-hour guaranteed delivery benefit is reserved for eligible members only, under the membership terms and serviceable-location conditions. Membership has not yet launched for app users; ordinary app users are not currently entitled to this benefit.

8. Membership status

Membership is not currently launched for app users. Any future membership pricing, eligibility, discounts, delivery benefits, renewal and cancellation rules will be communicated before enrolment. No member benefit should be assumed unless membership is officially launched and confirmed for the account.

9. Agency, sellers and invoices

Product sourcing, supply or fulfilment may involve AP Agency or other business partners. The applicable seller, supplier and invoice issuer will be identified in the order confirmation, invoice or other transaction document. The legal identity and responsibilities of the seller for each transaction will be stated in the relevant sale documentation.

10. Intellectual property and acceptable use

Footwearkart branding, software and original content are owned by or licensed to the Company. Third-party trademarks belong to their respective owners. You must not misuse the platform, submit false orders, interfere with platform operations or infringe third-party rights.

11. Consumer rights, liability and governing law

Nothing in these terms excludes or restricts any right or remedy that cannot lawfully be excluded under applicable Indian law. These terms are governed by the laws of India, subject to mandatory consumer protection provisions and the jurisdiction of competent courts and forums.

12. Grievance Officer and contact

Grievance Officer: Gopal Prassad

For order support or grievances, email hello@zeyphra.com or call 8538900011. We will acknowledge complaints within the period required by applicable law and endeavour to resolve them within the applicable statutory timeline.