Returns, Exchanges
& Refunds.
Effective 3 November 2026
1. Eligible returns — complete size sets only
For a voluntary return or exchange, Footwearkart accepts requests only for the complete size set supplied as one product set/order unit. Partial returns of individual sizes from a size set are not accepted under the voluntary return policy. The complete set must be unused, unworn, unwashed and returned with its original tags, packaging and accessories, unless the issue falls within the statutory exceptions below.
2. Return request period and process
Raise a return or exchange request within 7 days from delivery by contacting our support team. Share the order ID, reason for return and clear photographs where requested. The return is subject to verification of the complete size set and its condition. Our team will share pickup or return-shipping instructions after the request is reviewed.
3. Return processing charge — 5%
For an approved voluntary return or change-of-mind return, a return processing charge equal to 5% of the value of the returned product set will be deducted from the eligible product refund. This charge contributes towards payment gateway and transaction handling, platform/server operations, order processing and cancellation/return administration. The amount will be calculated on the returned product value, excluding separately charged shipping and taxes where applicable, and communicated in the return settlement.
This voluntary-return charge does not apply where a return, replacement or refund is required because the product is defective, damaged, incorrect, deficient, materially different from its description, or otherwise covered by applicable consumer law. No policy fee limits your statutory rights.
4. Shipping and delivery charges
Shipping, delivery and handling charges shown at checkout are non-refundable for voluntary returns, change-of-mind returns or a customer's decision not to keep an otherwise correctly supplied order. Where the order is defective, damaged, incorrect, deficient, or a refund of delivery charges is required by applicable law, the relevant shipping charges will be refunded as required by law.
5. Refund method and timing
Approved prepaid-order refunds will ordinarily be sent to the original payment method. For COD orders, any refundable advance amount will be returned through a verified UPI/bank method after confirmation. Processing begins after the returned goods are received and checked, where inspection is applicable. The time for the credit to appear depends on the bank or payment provider. Footwearkart does not add a separate refund-processing fee beyond the disclosed 5% voluntary-return charge above.
6. Defective, damaged, incorrect or incomplete orders
Contact us promptly with the order ID and supporting photographs. We will review the issue and arrange an appropriate remedy, which may include replacement, return or refund as required by applicable law. The complete-size-set restriction and voluntary-return processing charge do not take away rights or remedies available for defective, damaged, incorrect or incomplete supplies.
7. Contact
Email hello@zeyphra.com or call 8538900011.