Payments, Shipping
& Delivery.
Effective 3 November 2026
1. Available payment options
Depending on the order and payment provider, checkout may offer UPI, debit card, credit card, net banking, supported digital wallets and Cash on Delivery (COD). The payment options available for your order will be displayed at checkout. Do not share OTPs, UPI PINs, card PINs or banking passwords with anyone.
2. COD limit and 10% UPI advance
COD is available for eligible orders up to a maximum order value of ₹50,000. A 10% advance of the total order value must be paid through UPI to confirm the COD order. This advance is adjusted against the order total. The remaining 90% is payable on delivery. COD availability is subject to location serviceability, order verification and courier support.
3. Full advance payment offers
Full advance payment orders may qualify for special promotional gifts or offers. Such gifts/offers are subject to the campaign terms and availability of the gift or promotional stock. The offer is applicable only when shown or confirmed for the order; it is not an automatic entitlement on every prepaid order.
4. Shipping charges
Any shipping, delivery or handling charge will be displayed before order confirmation. Shipping charges are non-refundable for voluntary returns or change-of-mind returns. If a refund of shipping charges is required because the goods are defective, damaged, incorrect, deficient or under applicable law, the relevant amount will be refunded as required by law.
5. Delivery timelines and member benefit
Estimated delivery timelines are shown at checkout or in order updates and may vary by destination, inventory, transport and operational conditions. A 24-hour guaranteed delivery benefit is reserved for eligible members on qualifying orders and serviceable locations. Membership has not yet launched for app users, so ordinary app users are not currently eligible for this guarantee.
6. Delivery issues
Please provide a complete delivery address and reachable phone number. If an order arrives damaged, is incorrect, or is marked delivered but not received, contact support promptly with your order ID and supporting details.