Frequently asked
questions.

What payment methods can I use?

Checkout may offer UPI, debit/credit cards, net banking, supported wallets and COD. The payment modes actually available for your order are displayed at checkout.

What is the COD order limit?

COD is available for eligible orders up to ₹50,000. A 10% advance must be paid through UPI to confirm the COD order; the remaining 90% is payable at delivery.

Do I get a gift for paying in advance?

Full advance payment may qualify for special gifts or offers. They are subject to the campaign conditions and gift availability and will be shown or confirmed for the order.

Can I return only one size from a size set?

Voluntary returns are accepted only for the complete size set. Individual size pieces from a set cannot be returned separately under the voluntary return policy. This does not restrict remedies for defective, damaged, incorrect or incomplete supplies under applicable law.

Is there a return fee?

An approved voluntary return carries a 5% processing charge calculated on the returned product value. It contributes towards payment gateway/transaction handling, platform/server operations, order processing and cancellation/return administration. It does not apply to statutory remedies for defective, damaged, incorrect or deficient goods.

Are shipping charges refunded?

Shipping charges are non-refundable for voluntary or change-of-mind returns. Where applicable law requires shipping charges to be refunded, including certain defective or incorrect-order situations, they will be refunded as required.

Is 24-hour delivery available to everyone?

No. The 24-hour guaranteed delivery benefit is intended for eligible members only. Membership has not yet launched for app users.

How can I contact support?

Email hello@zeyphra.com or call 8538900011.